Refund and Cancellation Policy

We want leaving Najmetric to be as clear as joining. This policy explains how cancellation and refunds work. It forms part of our Terms of Service.

1. Monthly fees

Our fees are paid monthly, in advance. Once a service month has started, the fee for that month is non refundable, because our team has already reserved time and begun work on your account.

If you pay for a month and cancel before that month starts, we will refund that month's fee in full.

2. Your first 3 months

Your first term is 3 months. This gives enough time to set up tracking, test properly and see real results. Fees for the first term are payable even if you stop the service early, unless we have seriously failed to deliver what your plan promises and have not fixed it after you told us in writing.

3. Cancelling after the first term

After your first 3 months, your plan runs month to month. You can cancel at any time by giving 30 days written notice. Email hello@najmetric.com to cancel; we will confirm the final service date in writing.

You pay for the notice period, and we keep working on your account until the final date.

4. Ad spend

Your ad spend is paid by you directly to Meta, Google and any other ad platform. We never hold your ad spend, so we never refund it. Any questions about ad charges, credits or refunds from a platform are handled between you and that platform, and we will help where we can.

5. What happens to your accounts and assets

• Ad accounts, pixels, datasets, audiences and analytics are always yours. On your final service date, we remove our own partner access, or you can remove it yourself.
• Tracking setups keep running in your accounts. We hand over a short document explaining what was set up and how it works. Any server hosting stays in your name and under your control.
• Creatives and ad copy that you have paid for are yours. We send you the final files on request within 14 days of your final service date.
• Running campaigns are left as they are unless you ask us to pause them before we leave.
• Reports already sent remain yours to keep.

6. If we cancel

If we end the agreement for any reason other than your breach of our terms, we will give you 30 days notice, and we will refund any fees you have paid for service months after the final date.

7. Questions

If something about a charge does not look right, email hello@najmetric.com and we will look into it within 5 working days.